Quality Assurance Questionnaire

Mowing Services: Poor Fair Good Excellent
Trimming Services: Poor Fair Good Excellent
Cleanup Services: Poor Fair Good Excellent

1. At your facility or residence, how do you rate the quality and consistency of service for the following?
Mowing Services: Poor Fair Good Excellent Trimming Services: Poor Fair Good Excellent Cleanup Services: Poor Fair Good Excellent
2. How do you rate the overall quality of project enhancement services (pine straw, mulch, seasonal coloring, etc.)
Poor Fair Good Excellent
3. How do you rate the overall effectiveness of our turf care program?
Poor Fair Good Excellent
4. Is Southland management and personnel helpful and courteous?
Very Satisfied Satisifed Not Satisfied Why?
5. How satisfied are you with our services over the past three months?
Very Satisfied Satisifed Not Satisfied Why?
6. How do you rate managements response and personnel follow-up when called on for assistance with a problem or emergency?
Poor Fair Good Excellent
7. On a scale of one to five with one being poor and five being excellent, how would you rate your overall satisfaction with Southland’s performance at your facility?
1 2 3 4 5
Do you have any comments or suggestions?
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